ACC Accessibility
The Anaheim Convention Center (ACC) prioritizes accessibility for its attendees. Efforts are made to ensure that everyone, regardless of varying needs and abilities, can experience events in a seamless manner.
Arriving/Departing
Transit Plaza
The Transit Plaza location is a shared space on the south side of the ACC and is utilized as the transportation hub for the ACC & Resort campus. Accessibility ramps are available.
Bus Stop Locations (ART/OCTA)
Anaheim Resort Transportation (ART) & the Orange County Transit Authority (OCTA) run regular shuttle stops next to the ACC Grand Plaza, Harbor Boulevard, and on Katella Avenue with service to the ACC campus. All ART busses are equipped for individuals with accessibility needs.
Accessible Parking
The most accessible parking options are available in Car Park 1 and Car Park 4. Let the attendant know you need ADA parking to be directed appropriately.
Getting Around the ACC
Wheelchair/Mobility Scooter reservations in Anaheim:
- Cloud of Goods: 407-545-3103
- Soaring Scooters: 855-981-7627
- D&R Mobility Scooter Rental: 714-883-8761
- One-Stop Mobility: 714-533-1444
- Scooter Bug Rentals: 1-800-726-8284
- OK Medical Supply: 562-367-9690
Wheelchair and scooter rentals are subject to availability. It’s recommended to reach out well before the event.
Elevators
- ACC South: One (1) elevator in Lobby D and one (1) elevator in Lobby B
- ACC North: Two (2) elevators, one (1) on each side of the lobby level
Service Animals
Under ADA regulations, the definition of a “service animal” is limited to a dog or a miniature horse that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the animal must be directly related to the person’s disability. Under the ADA, “comfort”, “therapy”, and/ or “emotional support” animals do not qualify as service animals
More Accessibility Features
ASL Interpreters/CART Services
Events are responsible for contracting with ASL Interpreters/CART Services.
Emergency Evacuation
The Safe Rooms/Area of Refuge (on the 2nd & 3rd floors) are for mobility impaired guests that cannot traverse the emergency stairwells.
Mother’s Room
There are two (2) lactation rooms available for use within ACC South: room 109 located in Lobby A and room 127 located in Lobby D. There is (1) lactation room located at ACC North on the Plaza Level.
Accessible Seating in the ACC Arena
ADA seating is located on the Arena floor as there are no elevators located in the Arena.
Anaheim Convention Center Health & Safety Guidelines
Air Quality and Ventilation
Back to Top of ListThe Anaheim Convention Center (ACC) utilizes one hundred percent (100%) outside air in accordance with ASHRAE and CDC recommendations for publicly occupied spaces.
In March 2021, Indoor Air Quality (IAQ) of the ACC was validated by an independent certified third party IAQ consultant as part of a US Green Business Council LEED re-certification process.
ACC scored in the 99th percentile, which makes it one of the freshest air quality Green Campuses nationally.
- We maintain a preventative/predictive maintenance program which includes frequent system air surface cleaning and sanitation
- We utilized both MERV 8- with zero bypass seals (100% of air through the filter system) and MERV 13 filters in our state of the art dynamically controlled building
- ACC standard use of both MERV* 8 and MERV* 13 filters
- ACC implemented modifications to air handling equipment to completely resolve air bypassing filtration and currently one hundred percent (100%) of the air entering the space is forced though the filters
- No air is recirculated within any areas of the Convention Center
ASHRAE*: American Society of Heating, Refrigerating and Air-Conditioning Engineers
MERV* (Minimum Efficiency Reporting Values): A filter's ability to capture larger particles between 0.3 and 10 microns. The rating is derived from a test method developed by ASHRAE. For filtration minimizing or eliminating bypass makes or breaks the air quality effort. If the air doesn't go through the filter then it isn't clean.
Cleaning Information
Back to Top of List- All disinfection products used by the Convention Center are approved by the U.S. Environmental Protection Agency for use against SARS-CoV-2, the new strain of coronavirus that causes COVID-19 infections.
- During events, there will be enhanced cleaning and disinfecting of escalator and stair handrails, elevator buttons, door handles and other frequently touched surfaces.
- Restrooms are cleaned and disinfected on a continuous basis with individual restrooms closing on a rotating basis so that deeper cleaning and disinfecting can be completed.
- The Convention Center has electrostatic sprayer machines that deliver disinfecting solutions to the front, back and sides of surfaces and provide superior disinfectant coverage for better protection, including against coronavirus.
Hand Sanitizing
Back to Top of ListThe Convention Center currently has 153 wall-mounted hand sanitizer dispensers, which include 90 that are touchless, that have been installed at entrances, reception areas, elevators, restrooms and other frequently visited areas.
Bottle Fill Stations
Back to Top of ListThe Convention Center has 30 water bottle fill stations that are located in lobby areas and the exhibit halls.
Exterior Door Handles
Back to Top of ListTo reduce touch points, the main Convention Center building now has 63 locations that have entry access.
Cashless Transactions
Back to Top of ListThe Convention Center accepts only credit or debit cards, Apple Pay, and Google Pay at locations that require payment, such as parking and food stand locations to minimize physical contact.
Touchless Paper Towel Dispensers
Back to Top of ListTo reduce touch points, the Convention Center has replaced manual paper towel dispensers in the restrooms of the Exhibit Halls of the main building and Arena with dispensers that are touchless.
Case Notification
Back to Top of ListThe Convention Center will operate under an emergency medical plan, led by the emergency medical services division of Anaheim Fire & Rescue, to quickly respond to, address, manage and trace any health issues that arise in conjunction with the Orange County Health Care Agency.
On-Site Services
Listed below are highlights of the operational and sanitizing process for safe operations.
- Follows all mandated state, local and federal guidelines
- Training to ensure protocols are in place for services
- Daily trainings on hygiene standards are included in all pre-shift service meetings
- Conducts hygiene audits and spot checks throughout the course of the service period
- Ensures proper protective equipment for all team members during services
- Operational plan includes a process to ensure that service stations have sanitizer available for attendees as well as at employee service locations
- Culinary team has curated a wide selection of pre-packaged menus and will customize service items accordingly with event types
- Offers a variety of presentation styles and vessels to ensure safety measures are upheld
- Cleaning schedules have been adjusted to increase frequency of high-touch areas, which includes both front of the house and back of the house operations
- Catering services has a clean team program responsible for working with the orange county health care agency and focused on safety protocols
Technology Services has developed processes and protocols including, but not limited to, the following return-to-work procedures as well as following Anaheim Convention Center overall guidelines.
Service Desk Operations
- Hand sanitizer will be available for team members and clients at the service desk.
- Service desk and equipment that must be touched, such as monitors, keyboards or other equipment, will be cleaned and disinfected at least once per hour and upon a service desk shift change.
- Requests for pricing will be available through QR code displayed at the service desk.
- All rental equipment and material (phones, network switches, adapters, cables, etc.) will be sanitized and disinfected upon its return to our warehouse or storage room.
Service Installation and Equipment Delivery Protocols
- All rental equipment and material (phones, network switches, adapters, cables, etc.) will be cleaned (wiped down to remove dirt and debris), disinfected (sprayed or wiped down using an EPA-approved coronavirus disinfect solution) and placed in a plastic bag sealed with tamper tape. Rental equipment will be required to be picked up at the service desk and will be inspected by both a Technology Services team member and the receiving client to ensure the rental equipment was not compromised.
- Any equipment that requires a Technology Service technician to install at the booth/meeting room/event space will be done so in the presence of the client. The technician will disinfect the equipment prior to leaving the space.
- All service lines installed (telephone, internet cables) will be installed using normal installation procedures. However, after the connection is tested for quality assurance, and before the recipient of the service arrives onsite, Technology Services’ technicians will disinfect the final six feet of the service line and tag the line with a disinfected notification card listing the date of install.
For further information on SmartCity guidelines, view the Safe Meetings Health & Safety Guidelines.
Production Services is committed to providing a safe and healthful workplace for all customers, business partners, and employees. With that, team members will be required to follow the overall guidelines of the Anaheim Convention Center as well as those for disinfecting equipment between uses.
Daily Office and Storage Space Cleaning Routines:
- Handwashing signs will be displayed for awareness and to remind team members to follow public health best practices.
- Encourage cleaning of personal cell phones, tools, keys and team member-owned face coverings and other protective equipment on a routine basis.
- Hand sanitizer and approved chemicals will be available for team member use in both office and storage rooms.
- Daily high-touch items should be regularly wiped clean using approved cleaners:
- Tools (truss wrench, measuring devices, pliers, lifts and ladders)
- Wipe high-touch areas prior to use.
- Avoid cross-use of hand tools when possible.
Meeting Space Refresh:
- Prior to an event starting time and between sessions, a technician will use approved cleaners to wipe down all high-touch areas of Production Services equipment:
- Microphones
- Production Services music devices
- Remotes, slide advancers, wireless mice, laser pointers
- iPads
- Podium surfaces for those provided by Production Services
- Landline phones (managed telecom venues)
- Faders and dimmers
- Flipchart markers
- Technicians will fill out cleaning verification card with their name, signature, and date and time indicating when the cleaning was completed, approximately one hour prior to event starting time.
- Production Services representatives will meet guest in room beforehand to make introduction, test equipment, verify cleaning and leave alcohol sanitizer tear pack with presenter.
- As an extra step to Production Services' quality control process, all contact points will be wiped with approved cleaners when striking the equipment.
What health and safety guidelines are in place?
Anaheim and Orange County returned to business as usual. Event organizers may choose to develop health and safety guidelines that are stricter than current public health guidance. Protocols set forth by event organizers are required since they are considered private events. Please check the event's website for more information.
Attendee Safety
Anaheim was recognized as one of the safest convention center cities in the United States. According to the Convention Cities Index 2024 by Northstar Meetings Group, Anaheim ranked as the third-safest U.S. destination with a safety score of 80. Phoenix and San Diego were the top two, with safety scores of 84 and 83, respectively.
Additionally, Anaheim has consistently been acknowledged for its safety in previous years. In 2022, it was ranked #1 in Safety Score on the West Coast, and in 2023, it was among the top four U.S. cities in safety scores, as reported by Northstar Meetings Group’s Convention Cities Index Interim Reports.
How does Anaheim’s safety rank in comparison to other destinations?
- Anaheim's Safety Score ranks 3rd for US cities
(Northstar Meetings Group’s 2024 Convention Cities Index Interim Report, 2024) *PDF report attached - Anaheim's Safety Score ranks among the top four for US cities
(Northstar Meetings Group’s 2023 Convention Cities Index Interim Report, 2023) - Anaheim is ranked #1 in Safety Score on the West Coast.
(Northstar Meetings Group’s 2022 Convention Cities Index Interim Report, 2022) - Advisor Smith listed Anaheim at #9 for “Top Safest Large Cities in the USA”.
(A study on the safest U.S. cities based upon data provided by the Federal Bureau of Investigation’s Uniform Crime Reporting Data Set, 2021)
What does the Anaheim Convention Center do to ensure safety of convention attendees?
The Anaheim Convention Center’s on-site 24-hour security ensures a safe environment for your event. They work closely with city services including Anaheim Police as well as Anaheim Fire & Rescue. The convention center requires events to provide a security plan to ensure all safety concerns are discussed in advance.
How does the Anaheim Convention Center Campus promote safety in attendee experiences?
The Anaheim Convention Center Campus encompasses four world-class hotels, with 4,873 rooms within 100 yards from the convention center, which means attendees can sleep, eat and meet without taking a car or crossing a street.
Just half a mile beyond the ACC Campus, attendees can find walkable options for dining, entertainment, shopping and other local experiences perfect for before-or-after meeting adventures.
Additionally, Anaheim Regional Transportation (ART) provides guest transportation assistants in the esplanade and around the Grand Plaza to ensure safe boarding on buses.
What health and safety guidelines are in place?
Event organizers may choose to develop health and safety guidelines that are stricter than current public health guidance. Protocols set forth by event organizers are required since they are considered private events. Please check the event's website for more information.
City of Anaheim Emergency Management and Preparedness
Emergency management is a process that protects communities from hazards, or threats to life or property. This process involves four, often overlapping phases:
- Prevention/Mitigation is the process of preventing a disaster, or minimizing the negative effects of unavoidable disasters. (Enforcing building codes, building levees to protect potential flood zones, etc.)
- Preparedness involves actions taken prior to a disaster that facilitate a better response. (Training, conducting drills, developing plans, and acquiring resources to aid in response)
- Response is the actual action taken during or immediately following a disaster to protect life and property. (Firefighters responding to a wildfire)
- Recovery is the long-term process of restoring a community to the same conditions that existed prior to an emergency or better. (Providing physical and psychological support, and rebuilding damaged structures)
For the most up-to-date information please visit the City of Anaheim’s website.