Visit Anaheim Careers

Mission: Impacting our communities and visitors through the power of travel.

VISIT ANAHEIM CORE VALUES: Trust, Integrity, Collaboration and Innovation.

The Coordinator supports all functions and advances the overall goals and objectives of the Destination Services & Events Department. The role includes handling partner requests, providing administrative support, and managing special projects. The Coordinator will work cooperatively and professionally with the Destination Services Managers, members of the community, the Anaheim Convention Center staff, the public at large, and clients as directed.

Primary Duties and Responsibilities

Under the direction of the Senior Director, Destination Services and Events, responsibilities will include but will not be limited to:

Essential Functions:

1. Assist the Senior Director and Destination Services Manager(s) with daily administrative tasks and projects.
2. Schedule and organize meetings, appointments, and shared calendaring.
3. Support manager(s) with all correspondence to include emails, planning visit itineraries, reports, and partner communications.
4. Maintain cleanliness and inventory of supplies/collateral at the Restaurant Reservation Desk and Concierge Kiosk, located at the ACC.
5. Perform administrative duties with attention to detail, speed, accuracy, and follow-through, ensuring tasks are completed professionally and within set deadlines.
6. Maintain inventory for show office and client welcome amenities, order supplies, and coordinate with marketing for branded items.
7. Compile and distribute monthly reports, event schedules/calendars, data for CEO, planning visits, etc.
8. Develop and maintain relationships with other Visit Anaheim staff, partners, and the hotel community through excellent written and oral communication.
9. Utilize centralized database to maintain account management, entering all notes with specific details of activities and associated documents.
10. Refers clients to partners as needed.
11. Regularly check in with Manager(s)/Senior Director to prioritize assigned tasks and review pending items.
12. Performs other duties and projects as assigned.

Knowledge, Skills & Ability

• Detail oriented with a strong focus on delivering high-quality results.
• Creative problem-solving skills and the ability to think on your feet.
• Ability to work both independently and as part of a team.
• Customer-focused mindset with the ability to build and maintain strong relationships.
• Attention to detail and the ability to handle sensitive information confidentially.
• Proficiency in programs, such as Microsoft Word, Excel, Outlook, PowerPoint, Outlook.

Working Conditions/Essential Functions

• Sit, Stand, walk, squat, bend (at neck and waist), twist, reach above & below shoulder level as needed during the shift. 
• Simple grasping as well as repetitive use of hands and fine hand manipulation are needed to accomplish essential functions.
• Frequently required to talk or hear.
• The employee is occasionally required to climb or balance, stoop, kneel, and crouch.
• Specific vision abilities required include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.  
• Lift up to 15 lbs. on occasional basis.
• The noise level in the work environment is usually quiet while in the office, or moderately noisy when outside the office.

Specifications

1. Education
   Required: High school diploma or GED.
   Preferred: Some college (business or hospitality courses).
2. Experience
   Required:  Minimum of 3 years experience as an assistant/coordinator. 
   Preferred:  4+ years experience as an assistant/coordinator in hospitality industry.
3. Supervision
   No supervisory experience is required for this position.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a professional business office.

A consistent and reliable presence at work is necessary. 

Hybrid schedule – Work from home Monday, Thursday & Friday (subject to change).

Mission: Impacting our communities and visitors through the power of travel.

VISIT ANAHEIM CORE VALUES: Trust, Integrity, Collaboration and Innovation.

The Vice President of Intermediary Strategy will implement short and long-term strategies to enhance Anaheim’s position and performance with key intermediaries. Key objectives include development of custom plans for each targeted intermediary that sources group business both for citywide and inhouse opportunities.

The goal of this position is to gain market share for Anaheim and Garden Grove through converting additional leads into definite business.

The responsibilities of this job include, planning, and implementing innovative initiatives and partnership agreements to position Anaheim and Garden Grove hotels as the premier choice for meetings, conventions and conferences.

The Vice President, Intermediary Strategy reports to the Chief Sales Officer.

Primary Duties and Responsibilities

Responsibilities will include but will not be limited to:

Essential Functions:

1. Negotiation and fulfillment of annual partnership agreements with strategic accounts.  Ensure reporting is part of the agreements in order to track YOY volume increases or decreases. Review strategic accounts to determine cost benefit analysis of partnership agreement and negotiate terms as necessary to build additional strategic account partnerships.
2. Develop and manage partnerships with strategic accounts to increase lead volume to the destination and achieve disproportionate market share.
3. Enhance Anaheim’s visibility and viability to strategic accounts by attending and presenting at partner meetings, regional meetings, annual meetings and other miscellaneous related meetings.
4. Analyze and increase marketing partnerships and develop messaging, as necessary, with key strategic accounts.
5. Implement, manage and update site inspection incentive plans for strategic accounts thru input from hotel members and strategic accounts in order to help increase bookings to the destination.
6. Presentations to members’ sales teams to ensure they understand our role and processes for generating new leads and to learn what is new on their property in order to communicate accurately to strategic accounts and their clients.  
7. Educate account meeting planners, associates and key contacts regarding destinations attributes for all types and sizes of meetings through personal interaction, webinars, industry events and Destination Orientation trips.
8. Represent and perform Anaheim presentations at industry, segment tradeshows and DMO functions and acts as point person for trade shows, as assigned, to help promote the Anaheim area. 
9. Create invite lists and participates in key 3^rd Buyer Education trips ( BET’s ), client development and hosted tradeshow events. 
10. Attend any site inspection that has an Intermediary attached to it based on size and importance in order to assist in securing the business for the destination.
11. Implement strategies and growth plans for major convention tradeshow accounts such as Informa Markets.
12. Work with Business Intelligence to leverage market data to evaluate performance and refine strategies.
13. Partner with the Senior Director of Services and Events to plan and execute Buyer Education Trips and Sales Missions.
14. Perform all other duties as assigned.

Knowledge, Skills & Ability

• Detail oriented with a strong focus on delivering high-quality results.
• Creative problem-solving skills and the ability to think on your feet.
• Ability to work both independently and as part of a team.
• Customer-focused mindset with the ability to build and maintain strong relationships.
• Attention to detail and the ability to handle sensitive information confidentially.
• Proficiency in programs, such as Microsoft Word, Excel, Outlook, PowerPoint, Outlook.

Background

• Supervision

  • Some supervisory experience is preferred for this position.

• Confidentiality

  • Some confidentiality is required for this position.

• Mental Application

  • Ability to concentrate on tasks for long periods of time.Capable to perform several tasks simultaneously.Competent to present information, answer questions, talk informatively. Attention to detail required. Direct contact with general public. Ability to meet deadlines.

• Responsibilities

  • The extent to which an error in judgment on the job would result in loss of time, expense, or public/employee goodwill. Most projects that are processed are on a strict deadline. Errors in judgment would significantly impact smooth office operations and would result in loss of favorable relations with bureau members and the travel trade.

• Contacts – Internal and Public

  • Frequent contact with those individuals inside and outside of the organization.  A friendly, outgoing personality is required for smooth department operations.  This type of personality is especially important for telephone calls - both incoming and outgoing.

• Magnitude and Scope

  • This type of expenditure is not required in this position.

Specifications

1. Education
   Required: 2-year college degree.
   Preferred: 4-year college degree in Business, Marketing, Communications, Advertising, Hospitality/Tourism, Public Relations, or international languages/culture.
2. Experience
   Required:  5-7 years sales or marketing experience in a related industry.
   Preferred:  10-12 years sales or marketing experience in the hospitality or tourism industry.
3. Abilities
   Required: Excellent communication skills, oral and written, presentations and business correspondence, ability to perform multiple tasks and simultaneous projects and sales accounts, with a high level of professionalism.
   Preferred: Computer knowledge (software programs - Simpleview, Excel, Microsoft Office, TEAMS and GoTo), knowledge of key markets, and related industry associations and trade shows and meetings.

   Fluency in second language, preferably Spanish.

Reasonable Accommodations

A. Physical Activity

1. Ability to frequently stand, walk, and/or sit.
2. Ability to occasionally lift, carry, push, and/or pull approximately 50 pounds.
3. Ability to occasionally climb stairs.
4. Ability to occasionally kneel down or crawl on the floor and reach for any and all objects required to perform his/her job functions.

B. Use of Senses

1. Ability to properly converse in ordinary conversation and over telephone.
2. Ability to hear ordinary conversations.
3. Ability of good vision, i.e. to see both near and far sighted objects, depth perception, color vision, and field vision.

C. Cognitive Requirements

1. Frequently perform math functions, calculation functions, problem solving, formulations, reasoning, and analyzing for a variety of reports.
2. Constantly perform reading and proofreading.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to travel domestically and internationally.  Work week can exceed 37 ½ hours and not be limited to traditional workdays Monday- Friday. Occasional evenings and weekends are required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a professional business office.

A consistent and reliable presence at work is necessary. 

Hybrid schedule – Work from home Monday, Thursday & Friday (subject to change).