Visit Anaheim Careers

Thank you for your interest in joining the Visit Anaheim team.

Visit Anaheim is home to a team of innovative professionals who understand the value of providing a unique and personal experience in one of the most visited travel destinations in the world.

Our team shares the mission to develop, market, and promote the city of Anaheim ― to benefit the overall, economic vitality of our neighborhoods, along with our vision to inspire and delight the imagination of every visitor. As industry leaders, everything we do is energized by our passion for our destination.

Email us at [email protected] for more information.

 


Current Openings

  • JOB TITLE:  Destination Events & Services Manager
    REPORTS TO:  Chief Sales Officer
    DEPARTMENT:  Destination Services & Events
    CLASSIFICATION:  Non-Exempt
    DATE:  January 2022


    General Summary

    Mission Statement: To develop, market and sell Anaheim to benefit the economic vitality of our neighborhoods.

    The Destination Events & Services Manager will provide customized support services to meeting planners of definite groups contracted at the Anaheim Convention Center. Serves as a liaison between meeting planners and community partners to ensure successful pre-planning, promotion, and execution of meetings and conventions within Anaheim. The manager will also plan and execute Visit Anaheim partner and customer events ensuring objectives are achieved from internal business leaders.

    The Destination Events & Services Manager advances initiatives that enhance Anaheim’s competitive position, through strategic partnerships, sponsorships, and participation at industry trade and client events. Serves as a liaison between Visit Anaheim Sales and Marketing teams to coordinate and execute events. Manages and meets budget goals on all programs.

    Primary Duties and Responsibilities 

    Responsibilities will include but will not be limited to:

    • Clearly communicate with clients, co-workers and management with excellent verbal and written communication skills.
    • Assist Department Head with special projects, service programs, partner orientations and duties as assigned.
    • Ensure the efficient use of resources through management of allotted department budget.
    • Maintain visibility in marketplace through membership and participation at industry associations such as ESPA, PCMA, and MPI while enhancing on-the-job knowledge and industry network.
    • Be available, via phone, text, or in person, to meeting professionals during entire event; to include weekend and evenings, if necessary.

    Essential Functions: (Events specific)

    • Oversee event planning, logistics and execution of assigned Visit Anaheim events.
    • Collaborate with internal business owner of event, Marketing and Communications to position the event to target customers.
    • Create and manage strategic event calendar, timelines and ongoing internal communications on assigned event.
    • Manage Partner booth participation logistics and invoicing for assigned events.
    • Utilize Simpleview functions such as event registration, reporting, exporting, historical statistics.
    • Maintain a highly professional presentation that represents the Visit Anaheim both internally and externally, within the business and membership communities.
    • Support in creation of signature events in our destination.

    Essential Functions: (Destination Services specific)

    • Collaborate with sales partner on Account turnover.
    • Maintain account management of assigned Accounts and Leads including sales commitments, housing requirements, staffing and concierge needs. Update Traces and Notes with thorough details of activities and associated documents into Simpleview database.
    • Collaborate with meeting planner and determine custom services to support overall goals and objectives meeting/convention.
    • For conventions, initiate a consultation meeting to understand client’s marketing needs. Discuss marketing and PR objectives (for attendees and exhibitors). Develop customized elements and serve as liaison to Visit Anaheim departments to best achieve goal. Maintain knowledge of all promotional materials available to groups.
    • Develop custom attendee & VIP welcome experiences (when applicable) for assigned groups.
    • Coordinate and conduct planning site visits for assigned groups and assist other DS Managers with sites as needed.
    • Remain knowledgeable of CSR and discuss CSR objectives for assigned groups.
    • Lead communication with ACC staff and ACC partner affiliates to ensure convention support is provided.
    • Attend and or facilitate pre-con and post-con meetings.
    • Develop and deliver post-convention reports in a timely manner.
    • Enter all referrals and notes with specific details of activities into Simpleview database.
    • Attend year out promotional trips, if needed and approved by Department Head.

    Background

    A. Supervision

    Supervision experience is necessary for this position.

    B. Confidentiality:

    Exposure to confidential information given by planners, clients, partners, and CSO.

    C. Mental Application:

    Ability to concentrate on tasks for long periods of time.
    Capable of performing several tasks simultaneously.
    Competent to present information, answer questions, talk informatively.
    Attention to detail required.
    Research and application of new technologies.

    D. Contacts/Internal and Public

    Communicate with and conduct meetings with numerous people internally and externally and via phone & email in a professional way that will well represent the Visit Anaheim.
    High level of contact with clients outside organization.
    A friendly personality and ability to be tactful, discreet, circumspect, and informed is required to interact with staff, Visit Anaheim Partners, and the general public inside and outside of the office.

    Specifications

    A.  Education

    Required:  At least 2-years of college, with related job experiences 
    Preferred:  4-year college degree or equivalent. CMP, (Certified Meeting Professional Certification), or other hospitality certification.

    B.  Experience

    Required:  Minimum 3 years’ experience in hospitality industry events (planning, organization & execution) as well as experience in services role.
    Preferred:  5+ years’ experience in hospitality industry, specifically convention services role in hotels, convention center, or CVB.

    C.  Abilities

    Required:
    Ability to manage multiple projects, budgets, and staff.
    Excellent organization and communication skills.
    Accurate/proficient typing skills.
    Aptitude to connect with clients, partners, and industry peers.
    Ability to travel domestically.
    Detail-oriented self-starter with a willingness to learn and grow.

    The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The work environment characteristics described here are representative of those an employee encounters while perform essential functions of this job. The work environment is a professional business office.

    A consistent and reliable presence at work is necessary.

     


    Please email your resume and cover letter to
    Debbie Taylor, Director of Administration at [email protected]
    Subject line to read: Destination Events & Services Manager

  • JOB TITLE:  Coordinator, Sales & Tourism
    REPORTS TO:  Chief Sales Officer and Senior Director, Tourism
    DEPARTMENT:  Convention Sales
    CLASSIFICATION:  Non-Exempt
    DATE:  January 2022


    General Summary

    Mission Statement: Impacting our communities through the power of travel.

    The Coordinator provides support and serves as the primary point of contact for internal and external constituencies requiring access. The position also serves as a liaison to sales management team; organizes and coordinates internal leadership meetings and oversees assigned special projects.

    The Coordinator must be creative and enjoy working in an environment that is mission-driven, results-driven and deadline oriented. Must exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a balance among multiple priorities to support Tourism Sales, Destination Services & Events and Chief Sales Officer.

    The Coordinator must be able to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

    Primary Duties and Responsibilities 

    Responsibilities will include but will not be limited to:

    Essential Functions: 

    1. Completes a broad variety of administrative tasks including: managing extremely active calendar of appointments; completing timely expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; screen telephone calls and compiling documents for travel-related meetings.
    2. Plans, coordinates and ensures leaders schedules are followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to direct report’s time and office.
    3. Researches, prioritizes, and follows up on incoming issues and concerns, including those of a sensitive or confidential nature. Determines appropriate course of action and response.
    4. Manages below projects and any others assigned, some of which maybe confidential and have organizational impact.
      a.  Manage Post Convention Satisfaction Study list and results for Destination Events & Services
      b.  Compiling of yearly “look book” from the Simpleview database, Tourism and Partnership departments as directed.
      c.  Input, maintain & update Simpleview database which includes Partners, Buyers, Suppliers, Tourism Programs, Event Registration, leads, referrals and more.
      d.  Manage all prize donations for consumer sweepstakes prize packages, industry associations, community or school program and maintain digital records of all prize components.
    5. Enter Sales leads, bookings and space holds if needed in Simpleview
    6. Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
    7. Fluent in Microsoft Suite (Word, Excel, Powerpoint, Outlook), Keynote and SimpleView to assist Sales Management with client activities and communications.
    8. Manage and maintain sales assets such as tickets, company vehicle and ensure assets are distributed for client use and approved by Chief of Sales
    9. Performs other duties and projects, as assigned.

    Background

    A. Supervision

    No supervisory experience is required for this position.

    B. Confidentiality

    Exposure to confidential information given from Sales Management. 

    C. Mental Application

    Ability to concentrate on tasks for long periods of time.
    Capable of performing several tasks simultaneously.
    Competent to present information, answer questions, talk informatively.
    Attention to detail required.
    Research and application of new technologies.

    D. Contacts/Internal and Public

    Communicate with and conduct meetings with numerous people internally and externally and via phone & email in a professional way that will well represent Visit Anaheim.
    High level of contact with clients outside organization.
    A friendly personality and ability to be tactful, discreet, circumspect, and informed is required to interact with staff, Visit Anaheim Partners, and the general public inside and outside of the office.

    Specifications

    A.  Education

    Required:  2-year college minimum.  
    Preferred:  College degree. 

    B.  Experience

    Required:  3 years’ clerical/administrative experience minimum. 
    Preferred:  3-5 years’ experience as an executive assistant.

    C.  Abilities

    Required:  Excellent proofreading and editing, organizational, and communication skills, accurate/proficient typing skills, and the ability to perform multiple tasks. 
    Preferred:  Computer knowledge of Macintosh systems and PC systems, software knowledge of Simpleview, Ring Central, Excel, Microsoft Word, and E-Mail.

    The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The work environment characteristics described here are representative of those an employee encounters while perform essential functions of this job. The work environment is a professional business office.

    A consistent and reliable presence at work is necessary.

     


    Please email your resume and cover letter to
    Debbie Taylor, Director of Administration at [email protected]
    Subject line to read: Sales & Tourism Coordinator

  • JOB TITLE:  Tourism & Partnership Marketing Manager
    REPORTS TO:  Chief Sales Officer 
    DEPARTMENT:  Marketing
    CLASSIFICATION:  Non-Exempt
    DATE:  January 2022


    General Summary

    Mission Statement: Impacting our communities through the power of travel.

    The Tourism & Partnership Marketing Manager is responsible for refining and optimizing Visit Anaheim’s success in the Business to Consumer segment - Tourism (B2C) and Business to Business segment Partners (B2B) through targeted marketing initiatives.

    This position will collaborate with Tourism and Partnership leaders by developing and activating marketing strategies to fulfilling the organization’s mission and vision.

    Primary Duties and Responsibilities 

    Responsibilities will include but will not be limited to:

    Essential Functions: 

    1. Collaborate with Chief Sales Officer to ensure Tourism and Partnership marketing plans, storytelling and activation are aligned with organizational priorities, brand and mission/vision.
    2. Work directly with Tourism and Partnership leaders to research, plan and execute promotional campaigns that support the objectives of each department.
    3. Produce print and digital marketing collateral that supports Tourism efforts to increase leisure travel to Anaheim/Orange County and Partnership initiatives, showcasing value of partnership and monetizing partnership assets.
    4. Collaborate with Tourism on industry partnerships and lead the fulfillment of sponsorship, brand exposure, advertising in trade agreements with key industry organizations.
    5. Collaborate with Tourism on promotional campaigns and implementation of campaigns to help expand Visit Anaheim’s leisure reach domestically and internationally.
    6. Oversee the writing and editing of content for collateral, which includes printed brochures, website, emails, surveys, newsletters, direct mail, video ensuring consistent messaging across all marketing and sales platforms including the creation and curation of destination content for key international markets and oversee the translation to the respective languages.
    7. Manage outside resources, including vendors and agencies in support of Tourism and Partnership efforts.
    8. Develop Tourism and Partnership content on the website in collaboration with Director of Content Marketing to ensure consistency and brand alignment.
    9. Maintain and update Tourism and Partnership presentations and create customized versions as needed.
    10. Successfully work with key internal stakeholders including Communications, Business Intelligence, Administrations, Destination Services and Events, Administration and Finance.
    11. Develop a plan to promote the Bandwango Passes including consumer, trade and in-market channels and the creation of in-house destination marketing collateral, print and digital assets.
    12. Develop and manage the content assets and marketing for Partnership Events including Destination Forecast, Annual Meeting, Connect Meetings and other networking opportunities.
    13. Execute marketing sponsorships and fulfillments in collaboration with Partnership.
    14. Develop a content calendar and digital assets for Partnership and Travel Trade e-newsletters in collaboration with the Communications Team.
    15. Serve as a brand ambassador for Visit Anaheim. 
    16. All other duties as assigned. 

    Background

    A. Supervision

    No supervisory experience is required for this position.

    B. Confidentiality

    Exposure to confidential information given from Chief Sales Officer. 

    C. Mental Application

    Ability to concentrate on tasks for long periods of time.
    Capable of performing several tasks simultaneously.
    Competent to present information, answer questions, talk informatively.
    Attention to detail required.
    Research and application of new technologies.

    D. Contacts/Internal and Public

    Communicate with and conduct meetings with numerous people internally and externally and via phone & email in a professional way that will well represent Visit Anaheim.
    High level of contact with clients outside organization.
    A friendly personality and ability to be tactful, discreet, circumspect, and informed is required to interact with staff, Visit Anaheim Partners, and the general public inside and outside of the office.

    Specifications

    A.  Education

    Required:  College degree required.
    Preferred:  Concentration in Marketing, Business, or Communications preferred. 

    B.  Experience

    Required:  Minimum 2-4 years experience in marketing department or advertising agency or corporation. 
    Preferred:  2-4 years experience in sales department of convention hotels and/or visitor’s bureau. Strong leadership and consensus building skills; strategic planning experience, strong writer and a proven track record in meeting deadlines.

    C.  Abilities

    Required:  Excellent proofreading and editing, organizational, and communication skills, accurate/proficient typing skills, and the ability to perform multiple tasks. 
    Preferred:  Computer knowledge of Macintosh systems and PC systems, software knowledge of Simpleview, Ring Central, Excel, Microsoft Word, and E-Mail.

    The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Must be able to travel domestically and internationally. Work week will regularly exceed 37 ½ hours and not be limited to traditional work days Monday-Friday. Occasional evenings and weekends are required.

    The work environment characteristics described here are representative of those an employee encounters while perform essential functions of this job. The work environment is a professional business office.

    A consistent and reliable presence at work is necessary.

     


    Please email your resume and cover letter to
    Debbie Taylor, Director of Administration at [email protected]
    Subject line to read: Tourism & Partnership Marketing Manager