The renowned indoor waterpark resort will reopen with enhanced protocols for a healthy and safe family staycation
CHICAGO – (April 29, 2021) – Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. Additionally, Great Wolf Lodge introduced its new Paw Pledge program, a company-wide initiative focused on keeping families healthy and safe while they play together at the indoor waterpark resort and developed based on guidance from health authorities and public ofﬁcials.
“The health, safety, and wellbeing of our guests, pack members, and the community has long been our guiding principle at Great Wolf Lodge. We have been working to develop and implement comprehensive reopening plans based on guidance and protocols recommended by state health ofﬁcials and CDC. We’re excited to get families back to having fun, with conﬁdence, because of the new safeguards we have in place across our resorts,” said Murray Hennessy, Chief Executive Ofﬁcer for Great Wolf Resorts. “During our closure, we heard from countless families who said the destination they’re most looking forward to reopening is their local Great Wolf Lodge, and we’re elated because there is nothing more precious to us than providing a joy-ﬁlled escape for families.”
Great Wolf Lodge collaborated with medical experts, health ofﬁcials, sanitation specialists and industrial engineers to develop customized health and safety procedures for the resort. The reopening plan focuses on disinfection and sanitization, physical distancing, personal protection, and minimizing surface interactions in all guest areas across the resort. This includes the 105,000-square-foot indoor water park, attractions, various eateries, grand lobby area, and all guest rooms.
Great Wolf Lodge Southern California will be limiting capacity and will require that all guests ages two and older wear a face covering that fully covers their nose and mouth, and secures under their chin, while visiting the resort. Guests are required to wear a face covering in all public areas of the resort except while dining or when actively enjoying the water park attractions, as the CDC does not recommend wearing a face covering when an individual is likely to get wet.
Upon reopening and until further notice, Great Wolf Lodge Southern California will only accept in-state visitors. Satisfactory completion of a wellness questionnaire will also be required before guests are able to check into the resort.
Some of the Paw Pledge measures include:
- Great Wolf Lodge partnered with disinfectant experts to determine the best virus eliminating agents for use in its resorts and the most effective sanitization methods. Resort staff will sanitize all frequently touched surfaces in the waterpark, attraction areas, restaurants, and all other public spaces continually using hospital-grade disinfectants.
- All guest rooms are disinfected and sanitized prior to check-in, with room attendants paying special attention to high touchpoint areas such as door handles, light switches, in-room phone, thermostats, and television remotes.
- Markers will be placed in queues for water slides, attractions, retail shops, food outlets and front desk measuring six feet of distance between guests, and the resort will remove, reposition or place out-of-service, chairs and tables throughout the water park and resort to ensure family groups can properly social distance themselves from other guests.
- The number of hand-sanitizer stations throughout the resort will increase signiﬁcantly and Great Wolf Lodge is providing personal protection amenities for its guests such as disinfectant wipes, sanitizer and face coverings. Guests can request a complimentary mask at the front desk.
- In locations where a slightly longer interaction between pack members and guests is expected, and where social distancing may be a challenge, Great Wolf Lodge is installing plexiglass barriers to provide adequate separation.
- Great Wolf Lodge will implement additional contactless payment options at the resort. Guests can use a credit card, debit card, or their resort wristband for purchases to minimize touchpoints associated with cash transactions.
- Food outlets will offer remote ordering with pick-up options so guests can enjoy their meal in the comforts of their room.
- All pack members will undergo a wellness and temperature check before reporting to work. Anyone presenting a fever, having recent ailments, or indicating a possible exposure to COVID-19 will be sent home. Pack members will also be required to wear masks.
In addition to these measures, the CDC continues to state “there is no evidence that COVID-19 can be spread to humans through the use of pools, hot tubs, or water playgrounds” and that “proper operation, maintenance, and disinfection of pools, hot tubs and water playgrounds should inactivate the virus that causes COVID-19.” Great Wolf Lodge’s ﬁltration and chemistry system used at the waterparks is considered industry-leading.
Great Wolf Lodge will continue to make health and sanitation safety its ﬁrst priority, and ensure its reopening plan meets or exceeds all recommended guidelines from the CDC. While the modiﬁcations will make for a slightly different Great Wolf Lodge experience, the company went to great lengths to ensure its beloved family-friendly resort experience remains entirely intact. To make a reservation for stays beginning Saturday, May 22, please visit www.greatwolf.com/southern-california. For more information about Great Wolf Resorts or the new Paw Pledge health and safety initiative, please visit www.greatwolf.com.
About Great Wolf Resorts, Inc.
Great Wolf Resorts, Inc. is North America’s largest family of indoor waterpark resorts, and through its subsidiaries and afﬁliates, owns and operates family resorts under the Great Wolf Lodge brand. Great Wolf Resorts is a fully integrated resort company with locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; Pocono Mountains, Pa.; Niagara Falls, Ontario, Canada; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash., Fitchburg, Mass., Charlotte, N.C.; Garden Grove, Calif., Colorado Springs, Colo., Bloomington, Minn., LaGrange, Ga., Gurnee, Ill.; and Scottsdale, Ariz. The next resort is slated to open in Manteca, Calif. in 2021. Additional information may be found on the company’s online media center.